Cookie policy

Last modified: 30 January 2017

Royal London has created this cookie policy to explain what cookies are, why we use them, and how you can manage their use.

References to 'us', 'we', and 'our' refer to Royal London. We are a company registered in England and Wales under company number 99064. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit this website.

Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. Cookies do not identify you as an individual, just the device you are using. You can find out more about cookies at

Cookies do lots of different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, letting us analyse how well our website is performing, and improving your experience. They also help ensure that adverts you see whilst you are on our website and other websites are more relevant to you and your interests.

Cookies collect information about your browser and browsing session, such as:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential, but help to improve our website by collecting user information, or try and improve your experience of our website by remembering your choices. We also use cookies which collect information about your browsing habits in order to try and display advertising which is relevant to you and your interests.

If you have opted out of the use of cookies, we only store one permanent 'functionality’ cookie which tells us that you wish to opt out of use of any other cookies.

The type of cookies used on this website can be placed into 1 of 4 categories:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services, and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided.

We want you to understand these essential cookies, and why we use them, but your consent is not required for us to use them on our website as we use these cookies only to provide you with services that you have requested.

‘First party’ cookies belong to us and ‘third party’ cookies belong to our business partners who work with us.  A ‘persistent’ cookie will stay on your browser after you have closed the browsing session, unless you delete the cookie (for further information on this, see below)

We use the following strictly necessary cookies:

Type Cookie name Creator Description Type
Strictly Necessary __RequestVerificationToken_<random unique character string> Royal London  This cookie is an anti-forgery token to prevent Cross-Site Request Forgery (CSRF) attacks. It guarantees that the poster is the one who gets the form. It prevents someone from  forging a link and having it activated by an empowered user. Non-persistent, first party. This is created as a session cookie but changes with every request.
Strictly Necessary __ControllerTempData Royal London This cookie is used to store temporary data related to usage. It does not store any sensitive data and is encoded. Non-persistent, first party.
Strictly Necessary ASP.NET_SessionId Royal London This is a cookie used to track the user’s session, there could be one or more of these cookies in place. Non-persistent, first party.

Analytical/performance cookies. These are cookies that collect information about how visitors use our website which allow us to recognise and count the number of visitors and to see where our visitors have come from and how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We use the following analytical / performance cookies:

Type Cookie name Creator Description Type
Analytical POVisitID Royal London This cookie is used to track the user across various websites and sub-sites under the Royal London corporate site. Session, first party
Analytical AMCV_ Adobe Marketing Cloud  This cookie is used to identify a unique visitor. Persistent (2 years), first party.
Analytical s_vi Adobe Marketing Cloud Contains information about the previous link that was clicked on by the visitor Session, first party
Analytical s_sq Adobe Marketing Cloud This cookie is used to identify a unique visitor Persistent (5 years), first party


Functionality cookies. These are cookies that are used to recognise you when you return to our website and enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). The aim of these cookies is to provide you with a more personal experience so that you do not have to reset your preferences each time you visit our website.

We use the following functionality cookies:

Type Cookie name Creator Description Type
Functionality PostOfficeDocPromptOver50s Royal London  Session cookie, tracks whether the user has agreed to reading the documents  Session, first party.
Functionality PostOfficeDocPromptLife  Royal London Session cookie, tracks whether the user has agreed to reading the documents  Session, first party.
Functionality PostOfficeDocPromptFPC  Royal London Session cookie, tracks whether the user has agreed to reading the documents  Session, first party.
Functionality POId Royal London This cookie is placed on a user’s machine to record aspects such as acceptance of cookie policy etc. Persistent, first party.



When you first visit our website you will see a banner which asks for your consent to us using cookies on our website and explains that by closing the banner, you are consenting to our use of cookies as described in this cookie policy.

You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. If you disable all of them, you may find that certain parts of our website do not work at all, or do not work correctly. The 'Help' or similar function within your browser should tell you how to do it or you might otherwise want to refer to one of the following websites for guidance:

We may modify this cookie policy from time to time. When we post changes to this cookie policy, we will revise the 'last modified' date at the top of this page. We encourage you to periodically review this cookie policy to be informed of how Royal London uses cookies.

If you have any queries relating to this cookie policy please contact our Data Protection Officer at Royal London House, Alderley Road, Wilmslow, Cheshire, SK9 1PF.

You might be interested in